Hopefully the following steps resolve this issue for you too :). First try resetting the controller. The exact steps to do this are explained here. In case you’re unable to access the website or for some reason it doesn’t load, I’ll also add the detailed steps here:.
To reset a Afterglow Prismatic Xbox One Wired controller:. Power your Xbox One console or PC on. Connect the smaller end of the controller USB-B micro. cable into the top of the controller. Hold down on the directional pad (D-Pad) and connect.
the larger side of the USB cable into the Xbox One console or PC while still holding down.
The controllers LED lights will illuminate and the. controller will begin to vibrate.
You may then release. the down input on the directional pad (D-Pad). Press A on the controller. The controller will then stop vibrating and the LED. lights will power off. Fully rotate both joysticks in a complete clockwise.
motion and pull each trigger fully (LT and RT). Press down on the directional pad (D-Pad).
Confirm the cable is securely connected to your console and try multiple cables. Then install the controller app. Keep in mind that there’s different apps.
There’s the Afterglow app and the PDP Control Hub - the PDP Control Hub is the correct updated one you’ll want to install. Then you can perform diagnostic tests and update the firmware, which would hopefully identify and pinpoint any errors, and help to resolve them.
- You can also configure the controller including re-map buttons, adjust lighting, audio preferences and settings etc.
- I’ve linked the app on the Microsoft store, so you can install it directly to your console.
- Note you might need to change the country/region of the site, if it doesn’t automatically change for you.
- Scroll down to the end of the site, where you change the country/region and language.
- If you have a Xbox One or Series X|S console, then you may also want to try the controller on there to see if the same problem occurs.
- If you don’t have another device to try this, perhaps ask a friend to connect your controller to their console or PC.
- Certainly a strange issue, especially as it was working okay recently. Unusual that certain features sometimes work as expected and this doesn’t always happen, random and suddenly, as you mentioned.
- If everything is updated and configured correctly with the correct settings, theoretically, you shouldn’t experience any performance problems. There could be a fault with the controller though, in which it would need a service repair.
- If this continues, or you encounter further errors, all I can suggest is to continue working with PDP Support.
Hope this helps :). Ok, so after reading this post I was a little unhappy as I have one of these controllers and I have Windows 8.1. However, low and behold I managed to get it working.
Here's what I did. I downloaded the XBox 360 driver pack for Windows 7 (Yes, I am quite aware I have Windows 8.1) :www.microsoft.com/../xbox-360-controller-for-windows.